Aryan Raj

Pune, India · Open to ServiceNow roles — administration, development, or anything platform-side

ServiceNow Administrator
& browser-extension developer

By day I run ServiceNow operations for enterprise accounts — dashboards, SLAs, CMDB, P1 escalations. By night I build the small tools I wished existed: a \ command palette, a round-robin assigner, a text expander. Everything I ship has no server of mine, collects no analytics, and sends nothing anywhere.

Extensions
4 live · 2 in store review
Commands shipped
~72 across projects
Best month
1,000 tickets closed

About

Close to two years on the ServiceNow platform across Operations, CMDB and Platform Analytics for accounts including Mercedes-Benz (Daimler) and Helmerich & Payne. I design the dashboards that operations reviews actually run on, keep incident and SLA data honest, and mentor people through the parts of the platform the documentation never explains.

Every tool I build came from real friction. Repetitive instance work became SN Commands. Manual ticket distribution became SN Assignflow. Typing the same paragraphs all day became KeySlash. Faith practice became gita and grantha.

I also maintain a Hindi and Marathi scripture library serving 21,000+ pages of PDF with no backend at all — just files, a verse index, and pdf.js. When a problem can be solved statically, I would rather solve it statically.

How I work

  • No server of mine. Extensions run entirely in the browser.
  • No analytics. No telemetry, crash reporting or advertising IDs.
  • Keys stay yours. Stored locally, or behind your own proxy.
  • Static first. Plain HTML, CSS and JS over a framework and a build step.
  • Store-ready. Chrome and Firefox, light and dark, tested before a zip is cut.

Projects

SN Commands

Live

Extension · ServiceNow

A backslash \ command palette for ServiceNow. Save any JavaScript snippet as a named command and run it from anywhere on the page, with a pinned dock for the ones you reach for daily. CodeMirror editing, import/export, usage tracking, five page themes, session keep-alive.

  • Manifest V3, no remote code
  • ~72 commands published across projects
  • GPLv3 · v4.8.x

SN Assignflow

Live

Extension · ServiceNow

Round-robin auto-assignment that runs on the instance itself. Point it at a filtered list, give it a rotation of agents, and it distributes incoming work on a timer — with dry run, per-cycle caps and a readable activity log.

  • Any table, any sysparm_query
  • Dry run before you trust a filter
  • No company domain compiled in

FluentText

In review

Extension · Writing

A writing assistant that proofreads as you type, rewrites and translates selections, and detects language — on any site, in any text box. Bring your own model: Groq, OpenAI, OpenRouter, Mistral, a local Ollama server, or any OpenAI-compatible endpoint.

  • Spelling, grammar, clarity and style underlined in place
  • Optional Cloudflare Worker proxy keeps the key out of the browser
  • GPLv3

KeySlash

Live

Extension · Productivity

Press \, say less. Hide any block of text behind a short shortcut and expand it in any input, textarea or contenteditable editor — Gmail, Jira, Notion, LinkedIn — including inside iframes.

  • Dynamic {date}, {time}, {uuid}, {cursor}
  • Suggestion dropdown, three firing modes
  • Zero network calls

श्रीमद्भगवद्गीता — gita

Live

Platform · Learning

A platform for studying the Bhagavad-gītā in Marathi Devanagari. Verses with word-to-word meaning, translation, purport and Sanskrit audio; reading progress and a memorisation timer; scheduled online classes and post-class quizzes — all managed by one administrator in the browser.

  • All 18 chapters, 657 verse entries published
  • Next.js 16 · React 19 · TypeScript · Tailwind v4 · Supabase RLS
  • 46 unit + 6 live RLS integration tests
  • Expo / React Native app in progress

भक्ति ग्रंथ — grantha

Live

Static site · Library

A Hindi scripture library of BBT works with no backend and no build step. Type a reference such as SB 2.1.4, BG 3.5, CC Madhya 6.30 or ISO 3 and it loads the right chapter PDF, jumps to the verse and marks the ending line.

  • 31 works · 21,278 PDF pages
  • Verse search over 4 works · 26,363 verses
  • Locally vendored pdf.js, chapterwise splitting for slow connections

Davagni Cloud Services

Live

Infrastructure · Self-hosted

One interface over files scattered across several free Google Drives, built on Google Drive Index and fronted by Cloudflare. Media, kirtan archives, documentation and a movie library — each its own subdomain, none of them costing anything to run.

  • Free-tier storage pool presented as a single product
  • Cloudflare-served, no compute bill

SMS automation

In production

Android · Google Apps Script

Several small schedulers built on an Android SMS gateway: a daily birthday wish run, and internal task reminders that reach the right people at a fixed time each day. The logic lives in Google Apps Script; the phone is the only sender.

  • Two reminder flows running in production today
  • No server — a phone and a time-based trigger

ImageToLink

Live

Web tool

Drop an image, get a public link back. Small, single-purpose, no account.

  • Plain HTML and JS

YouTube Downloader

Fork · in progress

Desktop · C++ / Qt

A fork of the Qt C++ GUI for yt-dlp, being modified for playlist handling and a simpler download flow.

  • C++ · Qt 6 · yt-dlp backend

All repositories on GitHub →

Experience

  1. — Present

    Technical Process Specialist

    Infosys BPM · Client: Mercedes-Benz (Daimler), ID Card Dept. · Pune

    • Lead ServiceNow operational support and process optimisation, keeping SLA compliance and service quality on track.
    • Design and maintain interactive dashboards, Platform Analytics reports and performance metrics for operations and leadership.
    • Analyse incident, request, backlog and queue trends to identify improvements and support data-driven decisions.
    • Support critical P1/P2 incident management with timely resolution and stakeholder communication.
    • Mentor team members through knowledge sharing, documentation and onboarding.
  2. —

    Senior Technical Process Executive

    Infosys BPM · Client: Mercedes-Benz (Daimler) · Pune

    • Built ServiceNow dashboards and performance reports for L1/L2 teams with Platform Analytics, streamlining weekly operations reviews.
    • Key role in the ID Card Department's L1 support transition — 93% direct resolution rate, reduced escalations.
    • Created structured training decks, onboarding material and a consolidated quick-reference guide from knowledge bases.
    • Recognised as highest ticket resolver: 1,000 tickets closed in one month; improved ticket-aging and backlog dashboards.
  3. —

    Scholar Trainee

    Wipro · Client: Helmerich & Payne · Hyderabad

    • Built and customised ServiceNow dashboards and an integrated Incident / Service Request tracking portal.
    • Managed Incident, Service Request and Change workflows against SLAs — Highest Incident Resolver, two consecutive months.
    • Contributed to production vulnerability remediation via task tracking and daily health checks; authored KB articles to reduce recurring tickets.
    • Provided technical support for Microsoft BizTalk, Hyland Perceptive Content and Epicor Vantage.

Education

  • ScalerSoftware Development & DSA · 2023–2024
  • Karim City College, JamshedpurB.C.A, Computer Science · 2019–2022
  • 12th StandardShiksha Niketan · 2018–2019 · 69.2%
  • 10th StandardRama Krishna Mission Lady Indra Singh High School · 2016–2017 · 88.8%

Certifications

  • Complete ServiceNow System Administrator
  • ServiceNow CMDB & Discovery
  • All You Need to Know About ServiceNow Development
  • Micro-Certification: Welcome to ServiceNow (Zurich)
  • Data Structures & Algorithms

Recognition

  • Highest Ticket Resolver — 1,000 tickets/month
  • Highest Incident Resolver — 2 consecutive months
  • 93% direct L1 resolution rate

Skills

ServiceNow platform

  • CMDB & Discovery
  • Platform Analytics
  • Dashboards & reports
  • Incident & SLA management
  • ITSM: Change, SR, Catalog
  • User, group & role admin
  • Update sets & deployment
  • Business rules & workflow config

Languages

  • JavaScript
  • TypeScript
  • HTML & CSS
  • Python
  • C++ / Qt
  • Google Apps Script
  • SQL

Extension development

  • Manifest V3
  • Chrome Web Store
  • Firefox AMO
  • Content scripts & injected UI
  • Service worker architecture
  • Cross-browser parity testing

Web & infrastructure

  • Next.js · React 19
  • Tailwind CSS v4
  • Supabase (Postgres, Auth, RLS)
  • Vercel
  • Cloudflare Pages, Workers & DNS
  • pdf.js
  • Vitest · Playwright
  • Git & GitHub Actions

Contact

Looking for a ServiceNow Administrator or Developer — or want a tool built that your team keeps asking for? Email is the fastest way to reach me, and I answer within a day.

Details

Location
Pune, Maharashtra, India
UPI · India
ysaryanraj@okaxis